FAQs

How do I target users based on their in-app preferences?

At times, you may want to send different kinds of push notifications to your users depending on their in-app notification settings. You can often group notifications into specific categories, as the following examples show. A banking app may have different types of notifications: Statement-related notifications, such as informing users of a low balance or notifying Read More

Troubleshooting push notifications

This article provides tips for troubleshooting common issues encountered with push notifications. Expected behavior When a user opens the app from a push notification, Swrve automatically sends a push engagement event. It is important that Swrve receives this engagement event to accurately track how many users have engaged with a particular notification. Swrve needs to receive the push engaged Read More

Troubleshooting in-app messages

This article provides tips for troubleshooting common issues encountered with in-app messages. Expected behavior In-app messages are triggered by events. The in-app message workflow enables you to create an audience filter so that the message is only shown to a subset of users who trigger that event. For iOS and Android, in-app messaging is automatically integrated after you Read More

How do I manage iOS push certificates for push notifications?

To enable an app to send push notifications to iOS devices (iPhone, iPad and iPod), you require a push certificate. A push certificate authorizes an app to receive push notifications and authorizes a service to send push notifications to an app. You link the push certificate to the app when you publish the app for distribution. For communication with Read More

How do I reset iOS permissions for push notifications?

Push notifications are sent to a device via the Apple Push Notification Service (APNS) using a device token that is unique to each app and user. These tokens can change over time, so Apple recommends requesting the latest device token each time the app opens. This device token is then sent to Swrve and used Read More

How do I manage the Android server key for push notifications?

To enable an app to send push notifications to Google Play devices, you require a server key. There are three main steps involved in creating a server key for your app and entering it in Swrve: Create or import a project in Google’s Firebase Developer Console and collect the Server key and Sender ID. Enter the Sender ID when Read More

Can I receive a push notification on a simulator or emulator?

This depends on your target platform: If your target platform is iOS, you cannot receive a push notification on the iOS simulator. In this instance, you must test push notifications on a physical device. If your target platform is Android, you can test a push notification on an emulator if the emulator target uses a Read More

How do I upload push device tokens?

The current Swrve SDKs can request push device tokens as soon as the app loads or at a later time, such as after a tutorial. For more information about integrating push notifications in Swrve, see the platform-specific integration guides. Bulk push token upload If you have already collected a set of push device tokens for the Read More

Does Swrve host images and assets for resource A/B tests?

Swrve does not host images or other assets. If you want to resource A/B test images or other assets in your app, you can create references to your images in Swrve and then A/B test the references. For example, for a web-based app, image URLs (with the images stored on CDNs) could be changed as Read More

How does Swrve get resource information to an iOS client?

There are a few patterns for getting Swrve resource data and A/B test data into your app running on iOS. Direct client query – all resource data One pattern for querying Swrve is to pull down the full resource list from the Swrve servers. Pulling down the full resource list means that any changes made Read More

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