FAQs

Troubleshooting in-app messages

This article provides tips for troubleshooting common issues encountered with in-app messages. Expected behavior In-app messages are triggered by events. The in-app message workflow enables you to create an audience filter so that the message is only shown to a subset of users who trigger that event. For iOS and Android, in-app messaging is automatically integrated after you Read More

Email and SMS campaign content

Add customized, channel-specific content with Swrve’s new campaign workflow. Swrve’s streamlined campaign workflow gives you several options to set up, customize, and manage your campaigns. The new campaign workflow is now available for all campaign types except Conversations and geo-triggered notifications. This article covers adding content to an email or SMS campaign. For information about adding Read More

How do I configure SDK device logging?

By default, the Swrve SDK performs native device logging on iOS (Console Logs), Android (Logcat) and Unity. If required, you can disable these logs. On Android and iOS, you can also change the default logging level. Additionally, the Swrve Unity SDK creates a small delay of approximately 14 milliseconds (ms) when logging. This is a not a Read More

How do I set up a resource A/B test to split up my user base?

Marketers can employ the A/B test Resources tool to split their user group in half (or thirds, quarters, and so forth), and use those segments in different campaigns. These steps will allow you to A/B test separate campaigns while ensuring that users are not being exposed to more than one. There are three main steps involved in splitting Read More

What is the latency of data in Swrve?

Latency in Swrve depends on the type of data in question. The table below lists the approximate latency for different reporting data in Swrve. Data type Relevancy Total latency in realtime mode Segment membership A/B tests Campaign audiences Trend reports Segments screen Data written every 2 seconds All KPIs Trend reports KPI Metrics dashboard A/B Read More

How do I A/B test in-app message location?

After splitting up your user base with Swrve’s A/B Resources tool, you can use those segments in different campaigns to determine where your in-app message is most effective. Create an in-app message to target A/B test variants Step 1: In the Campaigns center, select Create campaign. Step 2: On the Choose your marketing channel screen, select In-app message as your campaign channel, Read More

How do I manage the Android server key for push notifications?

To enable an app to send push notifications to Google Play devices, you require a Firebase Cloud Messaging server key. There are three main steps involved in creating a server key for your app and entering it in Swrve: Create or import a project in Google’s Firebase Developer Console and collect the Server key and Sender ID. Enter the Read More

Posted on January 15, 2021 by Shelly Wolfe
Comments Off on Roku

Roku

Swrve is a multi-channel customer engagement platform that provides hyper-targeting and hyper-personalization in real-time to automate relevant moments of interaction that acquire, retain and monetize customers. The Swrve native Roku SDK enables your app to use all of these features on the Roku OTT platform. This guide contains all the information you need to integrate Read More

How do I implement deeplinks in push notifications?

When creating push notifications in Swrve, the default action if a user engages with the push notification is to open the app. You can also configure the action to direct users to a specified URL or other location in the app—this is called deeplinking. For example, you might configure a push notification to direct the Read More

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