FAQs

Which currency codes does Swrve accept?

Swrve is set up to handle a number of major world currencies. The following table lists the currencies supported by Swrve: Currency code Description AED United Arab Emirates Dirham ANG Netherlands Antilles Guilder ARS Argentina Peso AUD Australia Dollar BRL Brazil Real BZD Belize Dollar CAD Canada Dollar CHF Switzerland Franc CLP Chile Peso CNY Read More

QA users and in-app message rules

To make it easy to test your customers’ end-to-end experience, Swrve allows QA devices to bypass certain rules that apply to app users when the campaign is live. Audience filters When previewing an in-app message, a QA device does not need to fulfill audience filter requirements. This saves you time trying to create the specific user behavior and history required to Read More

What functionality is available with basic and advanced integration of Swrve?

Simply integrating the Swrve SDK and enabling push notifications enables you to track important metrics and run several effective campaigns, while advanced integration provides more in-depth tracking and additional campaigns. This article takes you through the various levels of integration, and lists the metrics and campaigns made possible by each. For developer information on how to complete basic and advanced integration, Read More

Marketing and analytics with basic integration

Track important user metrics and run several effective campaigns simply by integrating the Swrve SDK and enabling push notifications. These tasks can be completed by a single engineer in less than a day, and allow your marketing team to do the rest. Launch a variety of effective campaigns Push notifications Nurturing – Remind new and evaluating users that Read More

Why do I see errors in my logs for batch events?

The Swrve SDK sends events in batch to save bandwidth and decrease the amount of requests needed to send details to Swrve. If you’re seeing errors in logs regarding these batch events, these batch events are being rejected by Swrve. Previously, the main cause of rejected batch events was virtual currencies either not set up Read More

Should I use Advertising ID to identify users in my Android app?

No. You should not use Advertising ID to identify your users in Swrve. Why should I not use the Google Advertising ID? You should not use Advertising ID because it is resettable by the user. When users reset their Advertising ID they look like a new users to the Swrve system. This makes our segmentation, Read More

How do I send an ISO currency code on Android?

When you send an IAP event to Swrve, you must send a valid ISO currency code in the local_currency parameter. Swrve uses this currency code to convert the cost from the local currency to USD which is reported in the KPI Metrics dashboard. On Android, this is tricky because the OS doesn’t reliably report the Read More

What are the differences between payloads and user properties?

Payloads and user properties are sent to Swrve in a similar fashion, but are intended for much different purposes. There is a 500 key/value limit on payload data, since each payload is constantly being calculated and processed. Currently, there is no limit on user properties, although only some properties can be pulled out of Swrve Read More

How long does the Swrve service take to update after you send events?

It takes 15 minutes for the Swrve service to update after you send an event. If you want to debug in real-time, use the QA User Logging screen. To access this screen, on the Settings menu, select QA devices. To view events for a specific device, select Logging . For more information about the QA User Logging screen, see How Read More

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