Last modified August 11, 2017 by Shelly Wolfe

About Rich Push Notifications (New!)

Rich push notifications enable you to communicate with your app users in a more creative and interactive way by adding images, GIFs, video and audio files to your notification content and including multiple options for how the user interacts with the notification.

This article describes the options available in Swrve for creating rich push notifications on iOS and Android and provides examples of how to create different notifications in the Swrve dashboard. Swrve’s push notification editor enables you to create rich notifications and still include features such as personalization, localization or A/B tested content in your campaign.


Prerequisites

Rich push notifications are supported on devices running iOS 10 and higher or Android 4.1 and higher. To send rich push notifications in Swrve, you must upgrade your app to Swrve SDK version 4.11 or higher. Users who are on an older version of your app that is not running Swrve SDK 4.11 or higher will still receive push notifications, however they will only be displayed as text. If required, you can include custom fallback content for those users.


Adding Rich Media

On the Add Content screen of the push notification campaign workflow, the Media section of the editor provides several options for adding rich media and specifying fallback content if required. The following examples show you how to include different media types in your push notification. For more information on the push campaign workflow, see Creating Push Notifications.

Android currently only supports including images or video links in rich push notifications.

Media Fallback

Swrve enables you to customize the media you include in your rich push notification, for example, using a custom URL that references a customer’s profile picture. The Media Fallback option lets you include fallback content for users who may be missing the specified property.

rich push media fallback

To include a fallback, click Show Media Options to expand the Media Fallback section, and then select and specify the media you want to use.


Images

The Image option enables you to include an image that is displayed in both the locked, banner, or extended view of the push notification. If desired, you can personalize the image by including custom user properties in the image URL. For example, include a user’s profile picture or reference a specific destination to which they recently searched for flights or hotels.

push notification examples with rich media

To add an image, click Image, and then upload the file you want to want to use or enter the URL for the main image.

iOS automatically creates an icon of the image that is displayed in locked and banner view, however for Android, if you want to include an icon, you must upload a separate Icon image.


GIFs (iOS only)

The GIF option enables you to include a GIF that is displayed in the extended view of the push notification. For example, to make the notification more memorable, include a GIF when announcing a new product or promotional sale.

rich push with GIF

To add a GIF, click GIF and then upload the file you want to use or enter the URL.


Video

The Video option enables you to directly link to a video and provide options for watching the video in a related player (for example, YouTube, Vimeo) from the extended view of a push notification. For example, encourage customers to watch a preview or trailer of a new show or movie they might be interested in.

rich push video

To add a video link, click Video, enter the URL of the video you want to use and then either upload or enter the URL of the thumbnail image that will be displayed on the notification in locked or banner view.


Audio (iOS only)

The Audio option enables you to include an audio file in your notification that a user can play directly in the extended view of the push notification. For example, include a teaser track from an artist’s new release or preview of a new podcast.

rich push with audio

To add an audio file, click Audio and then upload the file you want to use or enter the URL. Supported file types are MP3 and WAV.


Buttons

As the above examples show, Swrve’s push notification editor enables you to include up to three buttons to give your users custom options for interacting with the notification in extended view. You can configure the button actions with deeplinks to direct the customer to a specific screen in your app, or even use the buttons to create a short survey. For more information on how to configure custom buttons, see Creating Push Notifications.

The button click results are included in the push notification campaign report. For more information, see Managing Push Notifications.


Troubleshooting

This section describes some possible issues you may encounter if you’re having difficulty viewing rich push notifications on your QA device.

Ensure your development team have upgraded your app to Swrve SDK version 4.11 or higher and, for iOS, completed the additional integration steps for Advanced Push Notifications outlined in the iOS Integration Guide. Check the OS of your device to make sure it supports rich notifications (see Prerequisites above). If the media in your notification content includes any custom properties, check the QA device logs to make sure that a value exists for the specified property.

On iOS 10, there is an intermittent issue with notification service extensions where, in some QA or sandbox instances, the rich media attachment is not displayed. This is a common issue that has been raised with Apple, but should not affect the production version of your app.